Frequently Asked Questions

Telehealth

We encourage face-to-face visits for most issues, so that your provider can physically examine you and do any lab work necessary. Not all visits are appropriate for Telehealth appointments, however, we understand that patients may have safety concerns and might want a telehealth visit.

For Telehealth, follow these steps:

To Schedule a Telehealth visit with one of our providers, please call (859) 278-5007.
Most smartphones will work for Telehealth visits. You will receive a text message from FPA’s phone number (859) 278-5007 when the clinical care staff are ready. The link will state “A care team member from your healthcare provider would like to start a secure video chat with you. Click the following link to join.” You will be taken to a virtual waiting room.
Insurance will be billed so copays and coinsurances will be applied by the insurance company and billed after insurance processes the claim. Most insurances will cover Telehealth visits, however there is no guarantee and you should check with your insurance company for their policy.